Thank you for your interest in our family office services. Our onboarding process is designed to be as precise and thorough as a scientific protocol, ensuring a robust foundation for our partnership and the security of your assets. It is a systematic approach that not only guarantees legal compliance but also allows us to build a tailored and comprehensive strategy that perfectly aligns with your financial and personal objectives.
Phase 1: Initial Contact and Relationship Building
- From the outset, you will be assigned a dedicated relationship manager who will guide you through every step of the onboarding process.
- This individual will be your primary point of contact, ensuring confidentiality and continuous dialogue.
- Our one-on-one approach allows us to establish the trust that is essential in this business, given the sensitive nature of the information involved.
Phase 2: Engagement and Comprehensive Client Due Diligence (CDD)
Following our initial consultation, we formalize the relationship and proceed with detailed analysis.
- Engagement Letter – Outlines the scope of advisory services, fee structure, and confidentiality agreements.
- Know Your Client (KYC) Process – The core of onboarding and AML compliance, requiring detailed Customer Due Diligence (CDD).
- Identification of Structures – Verification of client identity, family members, corporate, and asset structures.
- Identification of Ultimate Beneficial Owner (UBO) – Identifying individuals who ultimately own or control more than 25% of capital or voting rights.
- Family Structure and Intentions – Understanding your family dynamics, succession planning, inclusion of the Last Will, and long-term wealth management goals.
- Global Compliance Network – Our worldwide due diligence network ensures compliance with U.S. (e.g., OFAC) and European frameworks (e.g., UK Treasury), covering sanctions, regulatory risks, and asset origin verification.
Phase 3: Mandate Definition and Finalization
- Once due diligence is completed, we formalize the relationship.
- Together, we define the services and scope of collaboration in a comprehensive mandate agreement.
- All contracts and authorizations are signed by the authorized individuals.
Phase 4: Ongoing Monitoring and Support
- Due diligence is a continuous process throughout the business relationship.
- We conduct regular reviews and transaction monitoring to detect suspicious activity.
- Your dedicated relationship manager remains in close contact to adapt to your evolving needs.
Timeframe and Experience-Based Projections
- Simple Structures – typically 2 to 4 weeks.
- Complex Structures – may require 4 to 12 weeks or longer.
The majority of this timeframe is dedicated to thorough due diligence and gaining a comprehensive understanding of your family’s needs. Prompt provision of documents will accelerate the process. We are committed to transparency and will keep you informed at every stage.